In Stock – this indicates we usually have the item in stock ourselves and it will be sent out as soon as possible.
Available to Backorder / Backordered – these indicate that we will need to order the item for you. Supply timeframes vary but normally we will be dispatching to you between 4-7 days after you place the order. Occasionally our Supplier may be out of stock and you will be informed of the likely delivery date. You will always have the option to cancel your order if you would rather not wait.
All NEXT DAY delivery services are next WORKING day. We dispatch Tuesday-Friday (nb. not Monday). We do not dispatch over the weekend or public holidays. Most of our deliveries require a signature at the Customer’s end to confirm delivery. If the delivery is missed then it is your responsibility to liaise with the delivery company to collect the parcel or arrange a suitable re-delivery time.
We accept card payment from most UK-based card types as well as Paypal. If you are shopping from Overseas then please contact us for delivery and payment options.
We use a secure card processing company called OPAYO to charge your card. Your card details are entered onto their secure server and they pass the payment through to us. We do not see or retain a record of your card details. Your card will be charged when you place your order.
On orders over £250 in value we may contact you for additional security checks before we despatch your order. In this instance we will contact you by telephone and ask for proof of address and/or identification.
We will do our best to deliver your order in a reasonable timeframe and at the prices quoted, but occasionally pricing and supply is outside of our control. Any change in price or unreasonable backorder delivery times will be notified to you as soon as practicable, and you will normally have the right to cancel the order and receive a refund or credit up until the point we despatch to you.
Currently all orders via this site are subject to UK 20% VAT unless the goods are zero-rated. If you are exempt from VAT then you should contact us by phone before placing your order.
We want you to be happy with your order. If you have any problems then you should inform us quickly and we will endeavour to rectify the situation.
Jim Aim Motorcycles Ltd do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of.
WHAT DATA DO WE HOLD?
We hold the personal data that you supplied in the course of placing your order or enquiry.
The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order.
We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry. If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it.
Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.
If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us. You have a number of rights in addition to those mentioned above, including access to the information (“the right to be informed”). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent. You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from. You can exercise any of these rights by contacting us via our Contact us page.